fREQUENTLY ASKED QUESTIONS

How are the inflatables cleaned? 

Cleanliness is of the utmost concern to us! We clean our inflatables after each use with a non-toxic all purpose cleaner. Followed by sanitizing with a hospital-grade disinfectant that is EPA approved for use against sars-cov-2, norovirus and HIV, superbugs like MRSA and other drug-resistant bacteria. Additionally, we space out our bookings to allow for thorough cleanings between scheduled events. Best of all, our cleaning products contain no additives, carcinogenic preservatives, alcohol, phenol, or VOCs.

What is the max capacity of the inflatables? 

They have a maximum weight capacity of 8 kids or 700 pounds, whichever is exceeded first.

Which surfaces work best for setup? 

We offer setup on grass, turf, concrete, asphalt, pavers and sport courts. Unfortunately, we do not setup on rocks or gravel in an effort to safeguard and protect the vinyl. Please note, location setup on sand or with more than 10 stairs have an additional service/cleaning fee applied.

How is payment processed? Are deposits required?  

Along with a signed contract, a non-refundable 50% deposit must be made to reserve your date. We understand that life happens and allow changes to be made up to 1 week in advance or else a cancellation fee up to the entire rental amount may apply. Exceptions are made for cancellations on rainy or windy days. Upon booking, please reference our weather policy for more information.  

Do you set up at parks? 

We are fully licensed and insured and ready to deliver to any park that allows inflatables. Please consult with the city or park directly for further assistance. You will need to ensure that there is an electrical hookup or generator available to power the blower and pump the inflatable. We are happy to provide proof of insurance and permits upon advanced request.

Where do you deliver? 

We service all of Orange County! Please reference our delivery page for additional details.

How much is delivery? 

We offer complimentary delivery within  the Rancho Mission Viejo area.  For deliveries  within the Mission Viejo, Ladera Ranch, Rancho Santa Margarita, & San Clemente range between  $50-$75 on average.